Refund and Cancellation Policy

Effective September 27, 2026

RhythMaster Productions Inc. operates live.tarotandastrology.com. This policy applies to purchases through that site from the effective date above. Terms disclosed for an earlier purchase and any rights provided by law continue to apply to that purchase.

How to contact us

Email support@tarotandastrology.com about a purchase, credit balance, booking, or refund. Include your account email or username, the transaction or booking reference if you have it, the date, and a brief description of what happened. Do not send your full payment-card number or password. We will review the payment and service records and respond. For an approved refund of a CCBill payment, we will initiate it through our CCBill merchant account or coordinate directly with CCBill if their assistance is needed. We will not normally ask you to request the refund from CCBill yourself. You may still contact CCBill, your card issuer, or a consumer authority, and contacting us first is not a condition of any legal right.

Purchased and promotional credits

If we charged you twice, charged the wrong amount, or did not add purchased credits to your account, we will correct the error and refund any improper payment to the original payment method. You may ask for a refund of the unused portion of credits you purchased through this site. We will verify the original payment and the remaining purchased balance, then refund the amount paid for the unused portion to the original payment method. Complimentary or promotional credits do not have cash refund value. We will not replace a cash refund required by law with site credits unless you choose that remedy.

Sessions and appointments

If a paid session cannot start because the reader does not attend or a failure of the platform prevents access, we will restore the credits charged for that session or refund the corresponding payment if the customer prefers a cash remedy and the paid amount can be traced. If a platform failure materially shortens a session, we will restore or refund the charge for the undelivered portion. We will also review an incorrect rate, reader non-participation, misconduct, or service materially different from what was booked.

A completed reading is not ordinarily refundable solely because its advice, prediction, or interpretation did not meet your expectations. That does not limit a remedy for a service failure or any legal right.

You may cancel a booking by contacting support. We will not impose a cancellation or customer no-show fee unless that fee and its timing were clearly disclosed before booking. A reader cancellation or no-show will not cause you to lose an amount paid for an undelivered session. Any more favourable booking terms shown at purchase also apply.

Memberships and other products

Fanclub memberships, recurring products, paid content, tips, and other services may have product-specific prices, renewal and cancellation terms shown before purchase. We will correct an incorrect or unauthorized charge and provide a remedy when a paid product or service is not supplied as promised. For a recurring product, contact support to stop future renewals; a completed billing period is not ordinarily refundable solely because you changed your mind. Product-specific terms cannot take away a mandatory consumer right or a more favourable remedy promised at purchase.

Rights under applicable law

British Columbia law gives consumers cancellation and refund rights in specified circumstances for contracts to which its consumer-contract rules apply, including certain missing or inconsistent required disclosures, failure to provide a required contract copy, and failure to supply goods or services within the legal period. When a statutory cancellation right applies, we will return the full amount required by law without deduction and within the legal deadline. We will not require you to accept credits in place of that refund. Mandatory rights under other applicable laws also continue to apply.

Approved CCBill refunds are returned to the payment method used for the original transaction. The time for funds to appear after processing depends on the payment provider and issuer. We will not deny a valid refund because you raised a payment dispute; we will avoid refunding the same amount twice.

We may update this policy prospectively by posting a new effective date. A change will not retroactively reduce rights attached to an earlier purchase.